Please let us know if the issue is resolved or you need any further assistance. Using Third Party Software is at your own risk. Microsoft cannot guarantee thatĪny problems resulting from the use of Third Party Software can be solved.
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Finally, Re-install the printer software and drivers.ĭisclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Restart the Print Spooler from services.msc which you had stopped in step c.ġ0. Find the folder Spool/Spooler under C:/Windows/ and delete all the contains of it.ĩ.
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Information about how to back up and restore the registry, click on the below:Ĩ.
Then, you can restore the registry if a problem occurs. For added protection, back up the registry before you modify it. Therefore, make sure that you follow these steps carefully. Serious problems might occur if you modify the registry incorrectly. Follow the path HK_CURRENT_CONFIG > system > CurrentControlSet > Control > Print > Printers and delete your specific printer. Type regedit into the textbox and click on Enter.ħ. Press Windows + R keys on the keyboard.Ħ. Uninstall the printer software from the Control Panel under Programs.ĥ. Find the Print Spooler service and click on Stop from the left pane.Ĥ. Type services.msc into the textbox and click on Enter.ģ.
Press Windows + R keys on the keyboard.Ģ. If the issue still persists, pleaser follow the below step.įollow the below steps to perform Clean Print.ġ. Please run the printer troubleshooter and see if the problem persists. If the issue still persists, please follow the below steps. In the compatibility tab, go to compatibility mode, tick the Run the program in compatibility mode for: select the windows operating system you want the driver to run in. Right click the driver set up and select properties.Ģ. Now, if you are unable to run the drivers, please try do it in compatibility mode and check.ġ. Please go to the below link and download the printer related drivers. Meanwhile, please follow the below step and check if it helps. The printer wouldnt work, said it was offline"? What do you mean by ,"tried some ink refills, rubbish. What exactly are the troubleshooting steps that you performed?Ģ.
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